Front Office
Front Office
Response templates, objection handling and the tone of voice behind them, written so that a client who is asking for the third time feels looked after rather than managed.
Open, searchable and ready to use
Every situation a client writes to us about: refunds, cancellations, booking changes, payments and documents, group requests, incidents before and during the stay, complaints, request handling, account manager questions, avia, transfers and car rental, with the originals preserved and extended for repeat contacts.
The classic objections at a glance: long waits, incidents on our side and on the property's side, automatic cancellations and technical errors, each with the response and the issues it covers.
Segment Partner Status Checker. Select the partner segment and it tells you whether that partner is handled by the Account Manager or the Sales Manager.
The eight rules every message obeys, the five-part shape of a good reply, and a word-swap table for the phrases that quietly cost us goodwill.
What clients chase us about most